Refund Policy

At ZinaConnect.com, we strive to provide excellent service and satisfaction to our customers. If, for any reason, you are not completely satisfied with your purchase, we offer a refund policy that ensures transparency and fairness.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Delivered: If a paid service is not delivered as promised, you may be eligible for a full refund.
• Technical Issues: If you experience persistent technical issues that prevent you from using our platform, and these issues cannot be resolved by our support team, you may request a refund.
• Billing Errors: In the case of any billing errors or accidental charges, you may request a refund for the amount incorrectly charged.

Please note that refunds are not provided for the following:

• Change of Mind: Refunds will not be issued simply because you no longer wish to use the service after purchase.
• Used Services: Refunds are not provided for services that have already been used or partially used.
• Late Cancellations: If you cancel your subscription or service late (after the renewal or billing period), you may not be eligible for a refund.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at [fcbmagic1@gmail.com] within [2] days of the purchase or billing issue.
2. Provide details of the service purchased, the reason for the refund request, and any relevant supporting information (e.g., screenshots, order number, etc.).
3. Our team will review your request and respond within [2] business days with a resolution.

3. Refund Approval

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [2] days.

4. Late or Missing Refunds

If you haven’t received a refund after being approved, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [fcbmagic1@gmail.com].

5. Subscription Cancellations

If you have a subscription to one of our services, you may cancel it at any time. Upon cancellation, your access to the service will remain active until the end of the current billing cycle. No refunds will be provided for unused time within the current billing period after cancellation.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be reflected on this page, and your continued use of our services after any modifications indicates your acceptance of the updated policy.

7. Contact Us

If you have any questions or need assistance regarding our Refund Policy, please contact us at fcbmagic1@gmail.com